Q: I have installed your deadbolt, but the only way of taking the key out, is in the unlocked position. Where did I go wrong?

A: The timing of the deadbolt is out. When installing the inner and outside trim, the deadbolt has to be in the extended position. Take the inside and outside trim off the door, extend the deadbolt with the aid of a screwdriver and then install the inner and outer trim.

Q: How can I tell if my Weiser product is still under warranty?

A: Please refer to our Warranty page for warranty information specific to your product.

Q: I have installed your Powerbolt, but when I push the Lock Button, it unlocks? What should I do?

A: First remove the cover on the inside of the Powerbolt unit. On the right hand side under the batteries, you will notice that is says “Door Direction Jumper”. If the cap is mounted on Prongs 1 & 2, carefully remove it and move it over so that it mounts Prongs 2 & 3.

Q: How do I mount the Face Plate on the Latch?

A: Insert the latch into the faceplate opening, ensuring that the sides of the faceplate line up with the flat surface on the latch collar. Push flush with the drive-in collar. Then grasp the faceplate in one hand and the latch in the other hand and rotate the faceplate clockwise to snap in to the collar.

Q: Can I have one key to fit all my Weiser Lock products?

A: Yes, just bring the key from your existing locks when you purchase your new locks, and the sales person will new lock keyed to the same key. You’ll then be able to use your old key on your new lock.

Q: I want to purchase a Weiser Leverset, how do I know if I need a right or left hand lever?

A: Levers with a curved, or “wave” design are specifically for left or right handed doors. When standing outside: If the hinge is on the left, then the door is Left Handed. If hinge is on the right side; then the door is Right Handed.

Q: I’m concerned about home security, do you have any suggestions?

A: Yes, please visit the Secure Your Home section of our website where we have provided a Security Checklist for your information. We also feature information on the Operation Identification and Neighbourhood Watch programs.

Q: My question isn’t listed here, can you help me?

A: Yes, simply visit our Inquiries page and you can e-mail us your question and receive a prompt reply (usually within 2 business days) from a Weiser Lock representative.

Q: Where do I call to speak to a Weiser Lock representative?

A: A Weiser Lock customer service representative will be happy to assist you. Just call
1-800-501-9471 Monday – Friday between 8:00am and 4:00pm (PST).